Frequently Asked Questions
Learn about our Non-Medical, In-Home Care in Sedona and the Verde Valley
What is home care?
In the past, home care has been described as any type of care, medical or non-medical, that is provided in the home. However, recently the term has come to mean just non-medical care such as personal care services, companionship and homemaking services.
How does home care differ from home health care?
Home health care involves skilled nursing care and other medical care such as speech, physical and occupational therapy that is provided in the home.
How can I be confident that a home care employer based agency will deliver the high-quality services I demand?
There are several indicators that reveal the quality and professionalism of a full-service home care employer based agency.
- Caregivers are employees of our company and are bonded and insured.
- We screen all our employees. Criminal background checks and references are also thoroughly conducted.
- We guarantee that you will not be left unattended by a caregiver not showing as scheduled. An immediate replacement will be furnished.
- We can provide services anytime you need them, from two-hour periods up to 24 hours a day, 365 days a year.
- Our supervisory staff will visit your home periodically. These visits help ensure that you are happy with services.
What makes Caring Hearts of Sedona different from other home care services?
Our standards of performance are very high for every aspect of our business -- from our strict employee selection process to our guarantee that we will always be there as scheduled. We pride ourselves in our ability to make good, compatible "matches" between you and your personal caregiver.
Do you provide your services in hospitals, nursing homes or assisted living facilities?
Yes, we do. Even though our clients may be in health care facilities, they may require additional, personalized assistance and the added warmth of friendly companionship.
Do I have to sign anything to begin services?
Yes, you will need to sign a service agreement.
Are home care services paid for by Medicare, Medicaid or other government programs?
Medicare doesn't cover non-medical home care expenses. Medicaid and VA federally funded home care programs do cover expenses in some instances; however, you must fit within their designated income and asset limitations to qualify.
What are my payment options?
Options include private/family pay and a long-term care insurance.
What services do you provide?
Please view our comprehensive list of Sedona area In-Home Care Services here.
Can your caregivers provide transportation?
Yes. Our caregivers provide transportation.
Can caregivers use client's credit cards or cash to make purchases for the client?
Any purchases on behalf of the client must be handled or arranged through our office. It is strictly forbidden for cash, checks or credit cards to change hands between our caregivers and our clients.
Can your caregiver perform routine medical procedures?
No. Our caregivers provide non-medical home care services exclusively.
Can your caregiver take me to doctor's appointments?
Yes, our caregivers are able to take you to your doctor appointments.
How do you begin the process of selecting a caregiver?
We begin with a visit to your home for a needs assessment at no cost to you. Part of this needs assessment helps us determine a schedule with the hours and days that will meet your needs. This also enables us to select a caregiver that will be the best fit for you or your loved one.
How soon can a caregiver start assisting me?
Usually within 24 hours or less.
Can I reach your office after normal business hours?
Yes. We are on call 24 hours a day, seven days a week, 365 days a year to handle your concerns.
Will I always get the same caregiver?
Our goal is for you to have the same caregiver continuously; however, that depends on the hours and types of services we are providing you.
What happens if I don't like my caregiver?
Sometimes that can happen, and we will replace your caregiver as promptly as possible.
What happens if my caregiver is sick?
Another caregiver will promptly take her place. We guarantee 100% coverage which means you will never be left without the assistance you need.
How do you select your caregivers?
Caring Hearts of Sedona is a locally owned and family operated business. We bring with us many years of experience interviewing, hiring, and managing a large staff of employees. You can be confident that our caregivers are carefully selected, screened and scrutinized.
We conduct a standard, comprehensive background check and check all references to ensure we are hiring the highest caliber of employees. Since our employees are working away from our direct supervision, it is very important for us to be thorough in our evaluation and assessment of each job candidate.
We run a tight ship. We have a very low tolerance for unprofessional behavior.
What kind of people become caregivers?
Some individuals come to us with specific care giving or nursing experience. Others have taken care of ailing or aging family members. You'll be pleased to see that each of our employees has a warm and caring nature that attracts them to this profession. They come to you with a genuine desire to take care of your important priorities and needs so that you are free to enjoy your day. You or your loved one deserves a caregiver with a smile on their face and a positive attitude.
What happens with your services if our loved one is hospitalized?
We will put our services on hold and resume when your loved one is discharged.
Can caregivers bathe clients?
Yes. Our caregivers will bathe your loved one or assist with bathing or a sponge bath.
Who do I pay for the services?
You will receive an invoice directly from Caring Hearts of Sedona. Never pay a caregiver directly for services.
Is there a minimum amount of time that Caring Hearts of Sedona will provide services?
We have a low, two-hour minimum per visit.
Can I adjust the schedule once services have begun?
You are welcome to adjust your schedule to meet your changing needs, as long as you meet our two-hour-per-visit minimum and let us know 24 hours in advance.
What happens if I cancel my scheduled services without notice?
We require a 24 hour notice of cancellation of service.
How can I pay for my services?
You can pay by check or we can make arrangements with you to wire transfer your payments.
Call (928) 284-1948 for a free on-site needs assessment.
Services provided within Private Homes, Assisted / Independent
Living & Long Term Care Facilities in the greater Sedona area.
All in-home caregiving services are available in Sedona, Village of Oak Creek, Cottonwood,
Clarkdale, Camp Verde, Cornville, and all communities in the Verde Valley, Arizona.